Me: Hello, Steve Tilley speaking
Caller: Could I speak to Mr Tilley please?
Me: Yes, Steve Tilley speaking.
Caller: My name is
Me: I'm not going to answer security questions to a complete stranger over the phone.
Caller: If you ring 0800 1510292 it will confirm who I am.
Me: Look. I did make a PPI claim which was handled and settled by an agent. If you want to talk about it that is fine.
Caller. I'm sorry Mr Tilley I cannot proceed with this call unless you answer security questions. You need to phone that number first.
Me: I don't have time to waste doing that. You have my address so you can write to me. You have my mobile so you can text me.
Caller: I'm sorry I'm not allowed to do that.
For the record, I have been a customer of Lloyds Bank for 42 years.