Friday, September 07, 2018

Training News

Those of us who consider it part of our duties to train other people have many stories to tell. TCMT and I have many fine conversations about this because I am married to someone who also has to train. And so to our story for the day. I've tweaked a few details and missed some out. People in the know will know but hey, I've tried.

Some years ago TCMT was a regional manager for a large chain of shops. The organisation was taken over by a holding company who did not, in their guts, believe that being a woman and being a regional manager were compatible. Furthermore, in whatever organisational situation she found herself, being a retail regional manager who did a good job (kept profits up and staff happy) was certainly incompatible with the European Working Time Directives (soon to be RIP'd I guess). So she and I had a bit of a chat, surrendered a bit of our joint income and she took the 'sod-this-for-a-game-of-soldiers' line and resigned.

But. and there is a but, she likes playing shops, helping customers and the retail environment. If there is a finer placater of the hostile and angry in this world then they probably work at ACAS or the UN or summat.

So she went back to a part-time shop-floor job with a different employer and got back her mojo.

Recently the store manager left and there is a gap before the new one arrives. The chain she works for doesn't do 'assistant manager' so they thrive on the sort of chaos you get when no-one is in charge. They also (and this is loving husband speaking) may take just a teensy bit of a liberty with the fact that, although low paid, TCMT could run the store and turn a profit with her eyes shut. She simply doesn't want to any more.

But from time to time she accepts that there is nowhere else for the buck to go and carries it along for a bit.

I expect you're wondering about training. Well spotted.

So yesterday was a day of being accidentally in charge. I think TCMT is an inveterate trainer. That is to say she likes moving people towards the required standard of competence by observation, conversation, direction, advice, correction, review and input. (I made that up. Like it?)

This chat ensued?

TCMT: You know that thing you were going to take upstairs?

Junior: Yes.

TCMT: But you left it at the bottom of the stairs to remind you?

Junior: Yes.

TCMT: (Knowing that it had been left approximately three feet from a sensible place) Did you think about where to leave it?

Junior: Yes.

TCMT: So what is the problem with where you left it?

Junior: Maybe someone carrying a box down stairs might not see it and fall over it?

TCMT: Anything else?

Junior: Well I guess in a fire you might not see it?

TCMT: So why did you leave it there?

Junior: You know, I thought of you as I put it down.

Whilst it must be kinda tough having a co-worker who knows almost everything, someone who knew, intuitively and then actually, as they placed an object in the wrong place, that it was wrong and furthermore dangerous and that an experienced colleague would call them on it, STILL DID IT!

That deserves the rare accolade of an exclamation mark I believe my friends. At least I get to train the trainable.

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