A few weeks ago I flew to Malta using an e-ticket. I did not have to print it out at any point. I merely had to prove that I was me and offering my passport at the check-in worked fine, although the spell-checker just suggested offering my pastry, which would have been interesting. Hello, I'd like to fly, here's a custard tart. I digress. Must stop doing that in paragraph one.
So I went on Thursday to a small training event, part of a series organised by my national church through Eventbrite. I received an e-ticket. It told me to print it out before the event. I did so, which was annoying becasue it was an e-ticket, but then did not have to show it to anyone, which was worse. Neither was I asked to prove who I was. I simply signed against my name on a list at reception.
Reception. Hmm. The office of the Diocese of Bristol in Stoke Gifford is on the first floor of a building on a new business park. No travel directions were sent and my map was out of date. I still arrived ten minutes early for a 9.30 start. I was first. At 9.35 there were two of us, drinking coffee we made ourselves using a machine with slight complexities. It became apparent that nobody had expected to begin until 9.45. We eventually waited for the late-comers and started twice, at 10.00 and 10.05.
The assumption was made that a bunch of people who prefer social media, and were being trained in its better use, ought to be more enthusiastic in responding to the question 'Are you excited about today?'
This is about welcome, hospitality and joining instructions. They can alter people's expectations of the day and make them less excited about it than they would have otherwise been. Then the training work becomes a whole load harder.