This is a rant. Ignore if you don't like rants.
Someone came to the door a year or so ago and convinced me to change from British Gas and Something-or-other electricity to N-Power. I never change suppliers but he was convincing and I had been thinking of getting both services from the same supplier so he struck lucky and I changed.
Since then, every time I phone British Gas...
Thank you for calling British Gas. All our lines are busy at the moment due to an execptional demand for the services of our engineers, we are open 24 hours. Please hold, or try later.